⚙️

Division 1 — Technology & Software Engineering

Managed Technology Services · Zero-Trust Cybersecurity · Custom Software Engineering · AI & Automation · Cloud & Hardware Procurement

Managed Technology Services (MTS) — Monthly Recurring
Per-Seat Pricing — Billed Monthly
Tier Price / User / Month Seat Range Includes
Essential $125 Up to 10 users 24/7 monitoring, helpdesk (2hr response), patching, email security, cloud backup, monthly health report
Professional $175 11–50 users Everything in Essential + EDR/advanced threat detection, quarterly technology review
Enterprise $225 50+ users Everything in Professional + vCISO hours, SLA guarantee, priority response, custom reporting
Cybersecurity
Zero-Trust Security Assessment
$2,500
Full environment audit: endpoints, network, cloud, email, access controls. Deliverable: written risk report + priority action plan.
One-Time
Zero-Trust Implementation
$5K–$15K
MFA enforcement, PAM, network segmentation, DNS filtering, Cloudflare WAF deployment. Scoped per environment.
Project
Security Monitoring Add-On
+$35/user/mo
24/7 SIEM monitoring, threat intelligence feeds, incident response on-call. Adds to any MTS tier.
Monthly
HIPAA Security Risk Assessment
$2,500
Annual NIST-based SRA. Required for covered entities. Written report, gap analysis, remediation roadmap.
Annual
Penetration Testing
From $3,500
External network + web application pen test. Written findings report + executive summary.
One-Time
Custom Software Engineering
Discovery & Architecture
$2,500
Requirements gathering, system design, database architecture, tech stack confirmation. 1 week. Written project brief deliverable.
1 Week
Web Application — Starter
$18K–$35K
Up to 10 pages/views, authentication, database, API integrations, Vercel deployment, Cloudflare DNS. 4–6 weeks.
4–6 Weeks
Web Application — Professional
$35K–$75K
Custom workflows, RBAC, multi-tenant architecture, payment processing, advanced integrations. 8–12 weeks.
8–12 Weeks
Web Application — Enterprise
$75K–$200K+
Full SaaS platform: multi-tenant, white-label modules, advanced analytics, custom reporting. 14–26 weeks.
14–26 Weeks
Software Engineering — Hourly
$165/hr
Ad-hoc engineering: feature additions, bug fixes, code reviews, architecture consulting. No minimum hours.
Hourly
Platform Maintenance Retainer
$2.5K–$5K/mo
Hosting management, security updates, performance monitoring, minor feature work (up to 20 hrs/month).
Monthly
AI & Business Automation
Friction Audit
$1,500
We analyze your operations and identify the top 5 processes that should be automated. Written automation roadmap + ROI estimate. 3 business days.
3 Days
AI Automation — Starter
$3,500
2–3 automated workflows: email triage, document processing, scheduling, or data entry. Built on your existing tools. 2 weeks.
2 Weeks
AI Automation — Growth
$9,500
Up to 8 workflows. Multi-tool orchestration. Custom agent design. LUCA AI workforce deployment model. 4–6 weeks.
4–6 Weeks
Enterprise AI Workforce
$25,000+
Full AI agent team deployment. Custom agent design, training, testing, and integration into your systems. Ongoing orchestration included.
Custom
AI Operations Retainer
$2,500/mo
Ongoing AI workforce management, new workflow deployment, agent retraining, weekly performance reports.
Monthly
🎬

Division 2 — Visual Media & Live Production

Corporate Video · Commercial Photography · Live Broadcasting · Production Van · Post-Production · DP: Samuel Mfinanga (13+ yrs)

Corporate Video Production
Field Video Package
$2,500
1–2 camera operators, 1 day on-site, edited 3–5 min video, licensed music, 2 revision rounds.
1 Day Shoot
Full Production Package
$5,500
Director + 2–3 crew, 1 day on-site, 5–10 min edited video, motion graphics, color grade, 3 revisions.
1 Day Shoot
Broadcast Production Package
$9,500
Director + full crew, 2 days, Production Van deployment, cinematic grading, 10–20 min deliverable, 4K master.
2 Day Shoot
Testimonial Series (3 videos)
$4,500
3 short testimonial videos (2–3 min each), same-day shoot, branded lower thirds, 5-day delivery.
Same Day
Training Video (per video)
$1,800–$3,500
Scripted training content, presenter + screen capture, subtitles, LMS-ready export.
Per Video
Brand Story Film
$8,500
2-day cinematic production, narrative storytelling, drone footage (if applicable), 2–5 min hero film.
2 Day Shoot
Commercial & Executive Photography
Executive Headshots
$750
1 subject, 1 hour, 2 setups, 10 edited high-res selects, same-day preview gallery.
1 Hour
Team Headshots (5–10 people)
$1,200
Half-day on-site, consistent setup, 8 edited selects per person.
Half Day
Team Headshots (11–25 people)
$2,200
Full day on-site, 8 selects/person, consistent lighting, bulk delivery within 5 days.
Full Day
Commercial Product Photography
$1,500/half day
Web/catalog product shots. White background + lifestyle setups. 30+ edited deliverables.
Half Day
Corporate Event Photography
$1,800/day
Full-day coverage, 200+ edited images, online gallery within 72 hours.
Full Day
Brand Identity Shoot
$3,500
Full-day lifestyle/brand shoot, multiple setups, portraits + environment + product, 50+ edited finals.
Full Day
Live Broadcasting & Streaming
Single-Camera Live Stream
$1,800
1 camera, basic streaming setup, 1080p output, up to 4 hours.
Up to 4 hrs
Multi-Camera Event Production
$4,500
3–4 cameras, live switching, lower thirds, streaming + recording, up to 8 hours.
Up to 8 hrs
Production Van Deployment
$6,500/day
Full mobile broadcast unit: 4K multi-cam, live streaming, on-site director, all equipment included.
Per Day
Sports Event Production
$3,500–$7,500
Multi-cam sports coverage, scoreboard graphics, replay capability, broadcast-quality output.
Per Event
Video Editing (standalone)
$150/min
Per finished minute. Color correction, audio mix, licensed music, motion titles.
Per Minute
Rush Delivery Surcharge
+50%
Delivery within 48 hours of footage submission. Applied on top of base service price.
Surcharge
🏥

Division 3 — RCM & Operational Procurement

Revenue Cycle Management · Accounts Receivable · Medical Coding & OASIS · Healthcare Compliance · Insurance Credentialing

Revenue Cycle Management
Full-Cycle RCM
6% net collections
Eligibility → NOA → PDGM/HIPPS → RAP & final claims → ERA posting → denials → appeals → reporting. Min $1,500/month. No setup fee.
% Collections
A/R Recovery
15% recovered
Aged receivables pursuit. No upfront cost. LUCA earns only when you get paid. Includes denial analysis and appeal filing.
Contingency
Denial Management (standalone)
$750/mo
Denial categorization, root cause analysis, appeal drafting, resubmission tracking. Monthly reporting.
Monthly
A/R Aging Review
$500
Complete audit of current A/R. Recoverable claims identified. Write-off candidates flagged. Process failure analysis.
One-Time
Medical Coding & OASIS
Coding Audit
$2,500
25-record review. Identifies undercoding, overcoding, and missed diagnoses. Written report with estimated revenue impact.
One-Time
OASIS Review (per episode)
$75
Clinical OASIS accuracy review against physician orders and visit notes before billing. PDGM case-mix optimization.
Per Episode
Coding-as-a-Service
$12/encounter
Ongoing ICD-10-CM coding for all patient encounters. 24–48 hour turnaround. Volume discounts available.
Per Encounter
OASIS Training & Calibration
$1,500
One-day virtual training for RN/PT/OT/ST staff. OASIS accuracy + PDGM impact. CEU credit available.
1 Day Virtual
Healthcare Compliance & Credentialing
HIPAA Compliance Program Setup
$4,500
Full program: policies, procedures, BAA template, workforce training, SRA, and annual review calendar.
One-Time
HIPAA Security Risk Assessment
$2,500
Annual NIST-based SRA. Written risk register + remediation plan. Satisfies CMS annual requirement.
Annual
CMS Audit Preparation
$3,500
Pre-survey readiness review. Mock survey, corrective action plan template, staff briefing materials.
One-Time
New Payer Credentialing
$2,500/payer
Full application: CAQH setup/update, payer forms, 60–90 day follow-up cadence, enrollment confirmation.
Per Payer
Credentialing Project (5+ payers)
$10,000
Accelerated multi-payer credentialing for new agencies. All 5 managed simultaneously. Faster panel entry.
5+ Payers
Medicare/Medicaid Enrollment
$1,500
855A/855B enrollment, CMS PECOS profile setup, state Medicaid enrollment application.
One-Time
🎯

Multi-Division Bundles — Save 15–20%

LUCA is the only firm that engineers your technology, produces your content, AND manages your revenue — under one roof. Bundle clients receive guaranteed priority service and dedicated account management.

Save 15%
Growth Bundle
15% Off Combined
✅ MTS Professional ($175/user/mo)
✅ 1 Corporate Video Production per quarter
✅ Dedicated account manager (Samuel)
Best for: Professional services, construction, finance, hospitality
Save 15%
Healthcare Command
15% Off Combined
✅ MTS Professional ($175/user/mo)
✅ Full-Cycle RCM (6% net collections)
✅ HIPAA SRA annually included
✅ Priority support SLA
Best for: Home health agencies, skilled nursing, therapy practices
Save $2K
Launch Bundle
$9,500 (save $2,000)
✅ Technology Assessment ($1,500 value)
✅ Brand Story Video ($8,500 value)
✅ Coding Audit ($2,500 value)
Total value: $12,500 → Bundled: $9,500
Perfect first engagement for new multi-division clients
Why Multi-Division Clients Win
1
Partner for 3 functions
One relationship. One invoice. One SLA.
20%
Maximum bundle discount
Full-Stack LUCA clients
48hr
Priority proposal turnaround
Bundle clients skip the queue
QBR
Quarterly business review
Every bundle includes a quarterly strategy call
🎯

SCOUT — Sales Pipeline & Playbook

Lead capture → Qualification → Discovery → Proposal → Close → Onboard → Retain. Every stage has an SLA and a responsible agent.

Sales Pipeline — 8 Stages
1
Lead Capture
Log to CRM: company, contact, source, division interest, notes.
⏱ 2 hours
2
Qualification
BANT check: Budget, Authority, Need, Timeline.
⏱ 24 hours
3
Discovery Call
30–45 min. Pain identification. Division fit confirmed.
⏱ Within 48 hrs
4
Proposal
ELLIOT drafts. Samuel delivers. Tiered pricing options.
⏱ 48–72 hrs
5
Follow-Up
Day 1 / 3 / 7 / 14 cadence. CHASE monitors. Objections handled.
⏱ 14 day max
6
Close
DocuSign SOW + Stripe deposit. Both required to close.
⏱ Same day
7
Onboarding
4-phase: Welcome → Deep Dive → Execution → First Value.
⏱ 30 days
8
Retention
Monthly health check. Quarterly QBR. Expansion selling.
⏱ Ongoing
Pipeline KPIs — Weekly SCOUT Report
5+
New leads/week per division
Target per division
40%
Qualification rate
Leads → Qualified
70%
Discovery call conversion
Qualified → Call booked
30%
Proposal win rate
Proposal → Closed won
30d
Avg sales cycle (Div 2)
Under 30 days target
45d
Avg sales cycle (Div 1/3)
Under 45 days target
Pipeline coverage
vs. monthly revenue goal
90%
Client retention rate
Annual target
Objection Handling
💰 "Price is too high."
Offer entry tier. Shift conversation to ROI: "What does this problem cost you today?" Break down monthly investment vs. monthly problem cost. Offer a pilot phase to demonstrate value before full commitment.
🤔 "I need to think about it."
Ask: "What would make this an easy yes right now?" Identify the real concern. If it's budget, offer phased start. If it's uncertainty, offer a paid discovery phase so they see your quality before the full engagement.
🔄 "We're using someone else."
Don't fight it. Ask: "What would make you reconsider in 90 days?" Note the reason. SCOUT sets a 90-day follow-up. Ask for a comparison opportunity: "Would you let us show you one thing we'd do differently?"
⏳ "Not the right time."
Ask: "When would be the right time — Q3? End of year?" Schedule a future call NOW. Add to ECHO's nurture sequence. Send one piece of valuable content per month until timing shifts.
🏛️ "Need board/CFO approval."
Become their internal champion. Offer a 1-page executive ROI summary they can present. Offer to join the board call. Frame the ask around risk reduction, not cost — boards approve risk mitigation.
🧐 "I can get it cheaper."
"You absolutely can. LUCA isn't the cheapest option — we're the most accountable. We're the only partner who handles technology, content, and billing under one roof. What would cheaper cost you if it doesn't work?" Sell quality + integration over price.
Payment Terms
Standard Payment Schedule
Engagement TypeDeposit at SigningFinal PaymentMethod
Monthly Retainer (MTS, RCM, Maintenance)First month upfront1st of each monthStripe ACH / auto-charge
Projects under $25,00050% at SOW signing50% at completionStripe or ACH/Wire
Projects $25,000–$75,00030% at SOW signing30% at milestone / 40% at deliveryACH/Wire preferred
Projects over $75,00025% at SOW signingMilestone-based scheduleACH/Wire only
Day-rate productions (Div 2)50% 5 days before shoot50% within 3 days of deliveryStripe or ACH
A/R Recovery (contingency)$0 upfront15% of each payment receivedACH deduction from collections
ACH and wire transfers waive Stripe processing fees (2.9% + 30¢) for invoices over $5,000. All proposals expire 14 days from delivery.