Email Operations Center
MERCURY leads a 5-agent email team monitoring all LUCA + Skyline mailboxes — Classification, Filing, Follow-up, Archive, Morning Intelligence — Updated April 7, 2026
Active Mailboxes
5+
LUCA + Skyline accounts
MONITORED
Email Team Size
6
MERCURY + 5 specialists
DEPLOYED
Triage Frequency
15 min
DIANA — every 15 minutes
LIVE
Morning Briefing
7 AM
MAXWELL — daily
SCHEDULED
Archive Run
2 AM Sun
FELIX — weekly
WEEKLY
HIPAA Compliance
Active
PHI triage in every run
ENFORCED
MERCURY Email Team — 6 Agents
📡
MERCURY
Email Operations Director
DIRECTOR
ScopeAll mailboxes — both companies
Direct ReportsMAXWELL, DIANA, COURIER, CHASE, FELIX
ComplianceHIPAA + CAN-SPAM enforcer
Label ArchitectureGmail label system design
🌅
MAXWELL
Morning Intelligence Briefing
7 AM DAILY
Runs At7:00 AM every day
ScansAll email + calendar overnight
OutputPriority actions → Slack delivery
GoalSamuel + Lucy briefed before 8 AM
📥
DIANA
Inbox Triage & Classification
EVERY 15 MIN
FrequencyEvery 15 minutes
TasksClassify, label, route sender
HIPAA TriageFlags any PHI-adjacent email
Label ApplyGmail label system — auto-tags
📎
COURIER
Attachment Filer
NIGHTLY 10 PM
Runs At10:00 PM nightly
TaskExtract + classify attachments
Files ToLUCAOS — content-first routing
RuleDeep read before filing — no guess
🔔
CHASE
Follow-up Monitor
DAILY 5 PM
Runs At5:00 PM daily
DetectsStale threads >48 hours
EscalatesFollow-up needed → Slack alert
TracksResponse time monitoring
🗄
FELIX
Archive Historian
SUN 2 AM
Runs AtSunday 2:00 AM weekly
TaskArchive + year-bucket management
GoalInbox Zero maintenance
StorageOrganized year-bucket folders
Monitored Mailboxes
Email AddressCompanyPurposeHIPAADIANA TriageCOURIER Files
samuel@lucatechnology.com LUCA LLC Managing Director — primary N/A YES YES
mfinanga@lucatechnology.com LUCA LLC Samuel — alternate / MCP connected N/A YES YES
samuel@skylinehomecare.org Skyline Director of Operations — Skyline primary HIPAA ZONE YES YES
lucy@skylinehomecare.org Skyline Medical billing + admin HIPAA ZONE YES YES
lucy@lucatechnology.com LUCA LLC Lead Solution Architect N/A CONFIGURING CONFIGURING
HIPAA Email Rules — Non-Negotiable
1
No PHI (patient names, DOBs, diagnoses, insurance IDs) ever sent via standard email. Secure messaging only.
2
DIANA flags any email that contains potential PHI to MERCURY for human review before labeling or filing.
3
COURIER never files email attachments containing PHI to unencrypted LUCAOS paths without flagging MERCURY first.
4
CHASE does not auto-reply to emails containing PHI. Any follow-up on clinical emails requires human initiation.
5
CAN-SPAM compliance on all outbound marketing. ECHO + MERCURY co-enforce. Unsubscribe honored within 10 days.
Daily Schedule — All 5 Tasks
7:00 AM
MAXWELL — Morning Intelligence Briefing
MAXWELL
Every 15 min
DIANA — Inbox Triage & Label
DIANA
5:00 PM
CHASE — Follow-up Monitor
CHASE
10:00 PM
COURIER — Attachment Filing
COURIER
Sunday 2:00 AM
FELIX — Weekly Archive & Inbox Zero
FELIX
LUCA LLC + Skyline Home Health Care  |  Email Operations  |  HIPAA Compliant  |  CAN-SPAM Compliant  |  CONFIDENTIAL MERCURY Team  |